DELIVERY
If you would like to purchase our wonderful furniture the following delivery options are available:
INDUSTRIAL SETS:
***Our industrial sets have a 4 to 6 week lead time from time of order to completion of us making your set.
The lead time does not include the time it takes to deliver the set.
Our lead times may vary during our busy periods and we can sometimes complete your set sooner depending on pending orders. We will let you know what the estimated lead time is at the time of order.
We use an online courier service to deliver our Industrial sets.
This is normally on a 48 hour delivery service. Please note we cannot be held responsible for courier delays as we use a third party to deliver our furniture.
The tables, benches and chairs will require assembly.
Assembly of the table and benches is very straight forward as the table and benches will be marked where the legs screw in. Screws are supplied with your set. All you have to do is lay your table and bench top flat on the floor and screw in the legs in the marked areas. The table can then be turned over to it's standing position, this will require 2 people due to the overall weight of the table.
The new chairs will arrive in a box and instructions are also supplied for chair assembly.
Please message for any questions you may have and for a delivery price to your location.
We will aim to have your set complete and ready for despatch within our specified lead time at the time of order, however, we may sometimes encounter slight delays. We will let you know if we are expecting any unexpected delays.
FARMHOUSE FURNITURE:
***Our Farmhouse sets have a lead time of 4 to 8 weeks from time of order to completion of us making your set.
The lead time does not include the time it takes to deliver the set.
Our lead times may vary during our busy periods and we can sometimes complete your set sooner depending on pending order. We will let you know what the estimated lead time is at the time of order.
Please email me for a delivery price to your location.
Prices start from £65 to most mainland UK locations for our full farmhouse sets.
The only assembly required on the farmhouse sets is the legs of the table will need to be screwed in. These are numbered and are very easy to screw into place.
Collections are possible Monday to Friday from 9am to 4pm only.
The courier is an independent company not associated with us, who can deliver our beautiful sets to most of the U.K. The cost of the courier is at the customers expense.
Couriers are usually busy and can only collect and deliver on certain days of the week.
Our recommended courier offers low rates as long as customers are flexible with delivery dates and times. If you are not flexible, please use an alternative courier.
If you choose to use your own courier, we require 48 hours notice from the courier prior to collection and a time please. This also gives us time to shrink wrap the set as this is only done 48 hours prior to collection of the set.
Even though we aim to have the set ready by the end of the lead time, we cannot guarantee your chosen courier can collect the very next day.
The courier will give you a delivery day and time once the set is complete and we have received the full final balance due.
The courier is not linked to us in any way.
Please note:
We will aim to have your set complete and ready for despatch within our specified lead time at the time of order, however, we may sometimes encounter slight delays. We will let you know if we are expecting any unexpected delays.
All of our furniture is thoroughly inspected prior to despatch to ensure it is in 100% perfect condition and as described on our listings or website.
We also take no responsibility for any couriers level of service as they are independent companies from us.
Please enquire with the courier with regards to their insurance cover, we recommend you ask the courier to carry blankets to further protect the furntire during transport.
In the unlikely event that your furniture arrives damaged, please let the courier know upon delivery and contact us. The courier will take the damaged goods back with them so we can fix the problem and send out a replacement.
CANCELLATIONS & RETURNS
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders
Items on sale
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We normally request full payment in advance of us commencing work. In certain circumstances, we will ask for a 25% deposit payable in advance of us commencing work. Either payment of 25% or full payment, will be non-refundable for all Custom made orders or orders made to order once work has commenced.
Once you have returned the goods to us, if this applies to your order, we receive the goods and have inspected them, we will then issue you with a refund. The cost for delivery and for returning the item will run at the customers expense.
If the item is delivered to you and found to be faulty upon arrival, you may return it to us so we can fix the problem or for a refund.
These options will be discussed with you prior to sending the goods back to us.
Once we have received the item and have inspected it, we will then proceed to issue you with a refund, this will not include the initial delivery courier cost.
If the item is faulty upon arrival, we may arrange to have the item collected depending on distance, once we have received it, we will refund you.
We will supply you with a small pot of patch up paint just in case you accidently knock your furniture in the future.
We will only pay for the courier return fees if the item is faulty and this has been agreed in writing by us. If we agree to pay for the courier fee to return the item, we will either arrange a courier ourselves or ask you to arrange a courier to return the goods. We must be advised of the courier cost to return the goods PRIOR to the goods being sent back. If this is not adhered to, we may refuse to pay for the courier return fee.
We may ask you to send us photos of the damaged item prior to sending the item back to us.
A return will also depend on the amount of time you have had the furniture for. If you have owned the furniture for over 3 months, as wood is a natural product and requires certain levels of care, this would not be seen as a fault but as the normal changes which occur naturally in wood.
We will therefore not be able to offer a refund or exchange as we have no means of knowing how you have stored or cared for your furniture.
If you would like to purchase our wonderful furniture the following delivery options are available:
INDUSTRIAL SETS:
***Our industrial sets have a 4 to 6 week lead time from time of order to completion of us making your set.
The lead time does not include the time it takes to deliver the set.
Our lead times may vary during our busy periods and we can sometimes complete your set sooner depending on pending orders. We will let you know what the estimated lead time is at the time of order.
We use an online courier service to deliver our Industrial sets.
This is normally on a 48 hour delivery service. Please note we cannot be held responsible for courier delays as we use a third party to deliver our furniture.
The tables, benches and chairs will require assembly.
Assembly of the table and benches is very straight forward as the table and benches will be marked where the legs screw in. Screws are supplied with your set. All you have to do is lay your table and bench top flat on the floor and screw in the legs in the marked areas. The table can then be turned over to it's standing position, this will require 2 people due to the overall weight of the table.
The new chairs will arrive in a box and instructions are also supplied for chair assembly.
Please message for any questions you may have and for a delivery price to your location.
We will aim to have your set complete and ready for despatch within our specified lead time at the time of order, however, we may sometimes encounter slight delays. We will let you know if we are expecting any unexpected delays.
FARMHOUSE FURNITURE:
***Our Farmhouse sets have a lead time of 4 to 8 weeks from time of order to completion of us making your set.
The lead time does not include the time it takes to deliver the set.
Our lead times may vary during our busy periods and we can sometimes complete your set sooner depending on pending order. We will let you know what the estimated lead time is at the time of order.
Please email me for a delivery price to your location.
Prices start from £65 to most mainland UK locations for our full farmhouse sets.
The only assembly required on the farmhouse sets is the legs of the table will need to be screwed in. These are numbered and are very easy to screw into place.
Collections are possible Monday to Friday from 9am to 4pm only.
The courier is an independent company not associated with us, who can deliver our beautiful sets to most of the U.K. The cost of the courier is at the customers expense.
Couriers are usually busy and can only collect and deliver on certain days of the week.
Our recommended courier offers low rates as long as customers are flexible with delivery dates and times. If you are not flexible, please use an alternative courier.
If you choose to use your own courier, we require 48 hours notice from the courier prior to collection and a time please. This also gives us time to shrink wrap the set as this is only done 48 hours prior to collection of the set.
Even though we aim to have the set ready by the end of the lead time, we cannot guarantee your chosen courier can collect the very next day.
The courier will give you a delivery day and time once the set is complete and we have received the full final balance due.
The courier is not linked to us in any way.
Please note:
We will aim to have your set complete and ready for despatch within our specified lead time at the time of order, however, we may sometimes encounter slight delays. We will let you know if we are expecting any unexpected delays.
All of our furniture is thoroughly inspected prior to despatch to ensure it is in 100% perfect condition and as described on our listings or website.
We also take no responsibility for any couriers level of service as they are independent companies from us.
Please enquire with the courier with regards to their insurance cover, we recommend you ask the courier to carry blankets to further protect the furntire during transport.
In the unlikely event that your furniture arrives damaged, please let the courier know upon delivery and contact us. The courier will take the damaged goods back with them so we can fix the problem and send out a replacement.
CANCELLATIONS & RETURNS
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders
Items on sale
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We normally request full payment in advance of us commencing work. In certain circumstances, we will ask for a 25% deposit payable in advance of us commencing work. Either payment of 25% or full payment, will be non-refundable for all Custom made orders or orders made to order once work has commenced.
Once you have returned the goods to us, if this applies to your order, we receive the goods and have inspected them, we will then issue you with a refund. The cost for delivery and for returning the item will run at the customers expense.
If the item is delivered to you and found to be faulty upon arrival, you may return it to us so we can fix the problem or for a refund.
These options will be discussed with you prior to sending the goods back to us.
Once we have received the item and have inspected it, we will then proceed to issue you with a refund, this will not include the initial delivery courier cost.
If the item is faulty upon arrival, we may arrange to have the item collected depending on distance, once we have received it, we will refund you.
We will supply you with a small pot of patch up paint just in case you accidently knock your furniture in the future.
We will only pay for the courier return fees if the item is faulty and this has been agreed in writing by us. If we agree to pay for the courier fee to return the item, we will either arrange a courier ourselves or ask you to arrange a courier to return the goods. We must be advised of the courier cost to return the goods PRIOR to the goods being sent back. If this is not adhered to, we may refuse to pay for the courier return fee.
We may ask you to send us photos of the damaged item prior to sending the item back to us.
A return will also depend on the amount of time you have had the furniture for. If you have owned the furniture for over 3 months, as wood is a natural product and requires certain levels of care, this would not be seen as a fault but as the normal changes which occur naturally in wood.
We will therefore not be able to offer a refund or exchange as we have no means of knowing how you have stored or cared for your furniture.
Established in 2008
Bespoke
The Little Chic Boutique
Delivery
Returns
Returns
